ProvideSupport Review
In recent months I’ve been interested in live customer support software. I think Live Support is quite useful for some businesses to directly chat with customer in case they have questions. My favorite solution is ProvideSupport at the moment because it is compatible with all major browsers even Opera (they have fixed the problem with Opera recently).
ProvideSupport is easy to integrate into your website, no installation required. Other features included: Manage Multiple Chats Simultaneously, Call Transfer, Operator to Operator Chats, Chat Transcripts, etc. Plus it is very affordable and only costs 99 USD per year, which is much cheaper than LivePerson for instance.
Also they have excellent and friendly support. Normally its no problem to reach someone through live chat to help.
I’ve also programmed my own simple live support chat and integrated it into my organizer. I’m logged into that all the time anyway so I don’t have to remember logging into some control panel for some separate live help software. Its compatible with all major browsers like Internet Explorer, Firefox and Opera. If you are interested you can download it here. Its a free script and open source.
